Service Terms and Conditions
1. General Provisions
1.1. These Terms and Conditions govern the use of the food delivery service (hereinafter referred to as the “Service”) operating within the territory of Ukraine.
1.2. By using our Service, you agree to the terms set out in these rules.
1.3. The Service reserves the right to modify these rules. The updated version will be published on the website.
1.1. These Terms and Conditions govern the use of the food delivery service (hereinafter referred to as the “Service”) operating within the territory of Ukraine.
1.2. By using our Service, you agree to the terms set out in these rules.
1.3. The Service reserves the right to modify these rules. The updated version will be published on the website.
2. Services Provided
2.1. The Service offers the ability to order food from restaurants and cafes and have it delivered to the specified address.
2.2. Responsibility for the quality and freshness of the prepared dishes lies with the food establishment fulfilling the order.
2.3. The Service acts as an intermediary between the user and the food establishment and also provides delivery logistics services.
2.1. The Service offers the ability to order food from restaurants and cafes and have it delivered to the specified address.
2.2. Responsibility for the quality and freshness of the prepared dishes lies with the food establishment fulfilling the order.
2.3. The Service acts as an intermediary between the user and the food establishment and also provides delivery logistics services.
3. Registration and Usage Conditions
3.1. To use the Service, the user must register and provide accurate information (name, phone number, delivery address, etc.).
3.2. The user is responsible for maintaining the confidentiality of their account and data.
3.3. In case of violation of the rules, the Service has the right to restrict access to its services.
3.1. To use the Service, the user must register and provide accurate information (name, phone number, delivery address, etc.).
3.2. The user is responsible for maintaining the confidentiality of their account and data.
3.3. In case of violation of the rules, the Service has the right to restrict access to its services.
4. Ordering and Delivery
4.1. An order is considered accepted after confirmation by an operator or upon receiving a corresponding notification.
4.2. The delivery time is indicated during checkout and depends on the workload of the establishment and logistics.
4.3. The user must ensure availability at the specified delivery address at the agreed time.
4.4. If the user is absent at the delivery address, re-delivery may be carried out for an additional fee.
4.1. An order is considered accepted after confirmation by an operator or upon receiving a corresponding notification.
4.2. The delivery time is indicated during checkout and depends on the workload of the establishment and logistics.
4.3. The user must ensure availability at the specified delivery address at the agreed time.
4.4. If the user is absent at the delivery address, re-delivery may be carried out for an additional fee.
5. Payment
5.1. Payment can be made using one of the offered methods: cash to the courier, cashless payment (card), or via payment services integrated with the website.
5.2. If the order is canceled before processing, the user is entitled to a full refund of the paid amount.
5.1. Payment can be made using one of the offered methods: cash to the courier, cashless payment (card), or via payment services integrated with the website.
5.2. If the order is canceled before processing, the user is entitled to a full refund of the paid amount.
6. Refund Policy
6.1. In case of defects in delivered dishes, the user has the right to contact customer support within 24 hours from the moment of receiving the order.
6.2. The decision regarding a refund or replacement of the dish is made after reviewing the circumstances of the case.
6.1. In case of defects in delivered dishes, the user has the right to contact customer support within 24 hours from the moment of receiving the order.
6.2. The decision regarding a refund or replacement of the dish is made after reviewing the circumstances of the case.
7. Liability
7.1. The Service is not responsible for delivery delays caused by unforeseen circumstances (force majeure, weather conditions, technical issues, etc.).
7.2. The user is responsible for the accuracy of the information provided in the order (address, contact phone number).
7.1. The Service is not responsible for delivery delays caused by unforeseen circumstances (force majeure, weather conditions, technical issues, etc.).
7.2. The user is responsible for the accuracy of the information provided in the order (address, contact phone number).
8. Privacy
8.1. Users' personal data is processed in accordance with the legislation of Ukraine on personal data protection.
8.2. The Service does not transfer personal information to third parties, except in cases предусмотренных законом.
8.1. Users' personal data is processed in accordance with the legislation of Ukraine on personal data protection.
8.2. The Service does not transfer personal information to third parties, except in cases предусмотренных законом.
9. Customer Support
9.1. The user may contact customer support using the contact details provided on the website in case of questions or issues.
9.2. In case of disputes, the user must contact the Service support team and provide all necessary information (order number, details of the situation, etc.).
9.3. The Service reserves the right to review and investigate the circumstances within 3 business days from the receipt of the request.
9.4. After the review is completed, the user will be informed of the decision and, if necessary, offered an appropriate resolution (compensation, replacement, etc.).
9.1. The user may contact customer support using the contact details provided on the website in case of questions or issues.
9.2. In case of disputes, the user must contact the Service support team and provide all necessary information (order number, details of the situation, etc.).
9.3. The Service reserves the right to review and investigate the circumstances within 3 business days from the receipt of the request.
9.4. After the review is completed, the user will be informed of the decision and, if necessary, offered an appropriate resolution (compensation, replacement, etc.).
10. Final Provisions
10.1. Use of the Service signifies the user's agreement with all provisions of these rules.
10.2. Any disputes shall be resolved through negotiations or in court in accordance with the legislation of Ukraine.
10.1. Use of the Service signifies the user's agreement with all provisions of these rules.
10.2. Any disputes shall be resolved through negotiations or in court in accordance with the legislation of Ukraine.
17.03.2026